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No support!!


Alaa
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I bought the KVS script monthly subscription, ad the support team should setup my server that i already had from tmdhosting.com, i am trying to reach the support team to make the setup through all the contact information they posted in their site, but i recieve no reply on my messages!

 

i contacted TMD support team ad they advised me to contact KVS support because of the error (invalid server) presented when putting the FTP server address.

 

I sent already all my VPS server and cpanel credentials to KVS support (SKYPE and Support ticket), and no reply till now!

 

Here is the latest message that i recieved from TMD hosting support team:

 

Hello,

Thank you for the update.

We have been able to complete the KVS installation form, however, we have also faced the same error message. As this is the case, we kindly ask that you contact your script’s vendor’s support team and ask that they provide further insight into the issue so we can further review the situation.

We will leave this ticket on ACR so you could update us with any clarification provided by the vendor’s support team.

We remain 24/7 at your immediate disposal

Kind Regards,
Donie Turner
Technical Support Team
TMDHosting.com

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Please note that according to our ToS the installation may take up to 3 business days (1 business day in most cases). Business days are Monday - Friday.

If you created support ticket and you didn't get any response, please check your spam folder, or login directly to our ticket system to check its status online:

https://www.kernel-scripts.com/support/

If your ticket is still in open status and was not replied, please specify its ticket ID.

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17 hours ago, Emilia said:

afaik, KVS doesn't officially support cpanel. They install KVS on either vestacp or without any panel at all.

KVS can work on Cpanel also. And our server setup service can also be used with Cpanel. But typically as Cpanel is a paid software, it is mostly used on managed servers, that don't need server setup service from us. We used VestaCP (and now we are using FastPanel instead) because it is free.

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On 12/9/2021 at 6:19 PM, Tech Support said:

KVS can work on Cpanel also. And our server setup service can also be used with Cpanel. But typically as Cpanel is a paid software, it is mostly used on managed servers, that don't need server setup service from us. We used VestaCP (and now we are using FastPanel instead) because it is free.

Please stick to open source panels, you will never know when fastpanel changes from Free to Paid Plan

Edited by leonrak
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  • 1 month later...

Does anyone use FastPanel. I have a server setup with FastPanel but nginx is not listed as a service on the panel which makes the panel seem a surprising choice to use with the KVS software?

Hestia has been mentioned to me - does this provide management of the services/modules/settings required by the KVS software?

https://hestiacp.com/

aaPanel is another one mentioned to me, does this provide management of the services/modules/settings required by the KVS software?

https://www.aapanel.com/index.html

 

plesk and cpanel don't seem to support the modules and settings required by the KVS software, it would be interesting to hear if anyone uses them successfully?

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13 hours ago, Jim said:

Does anyone use FastPanel. I have a server setup with FastPanel but nginx is not listed as a service on the panel which makes the panel seem a surprising choice to use with the KVS software?

Hestia has been mentioned to me - does this provide management of the services/modules/settings required by the KVS software?

https://hestiacp.com/

aaPanel is another one mentioned to me, does this provide management of the services/modules/settings required by the KVS software?

https://www.aapanel.com/index.html

 

plesk and cpanel don't seem to support the modules and settings required by the KVS software, it would be interesting to hear if anyone uses them successfully?

I use Hestiacp for KVS this an updated fork from Vestacp. I can only recommend it works great. 

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