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Tech Support

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  1. No, format size is a unique format identified (a directory on filesystem), so you can't have 2 formats with the same size. Should be slightly different sizes. It shows that format status is required, which means this format will be created for all videos. Unlike video formats, screenshot formats have only this active status, so all existing screenshot formats if they are not in the process of creation / deletion will have this status.
  2. Did you probably delete old JPG format? It is not possible to have only WebP format for thumbs, because not all browsers still support it. So you have to use both JPG and WebP formats, that's why theme settings page has JPG format required.
  3. Better not delete, but comment it out - add # at the line start as in our example.
  4. One of the easiest way would be commenting out this line in /.htaccess file: #RewriteRule ^upload-video/$ member_profile_my.php?type=upload_video [L,QSA] This will make standard upload URL returning 404. You will also need to adjust header template to remove the upload link from there. In this case upload links will only remain from channel pages.
  5. KVS doesn't support any crypto payment gateway at the moment.
  6. Not exactly correct :) KVS doesn't know anything about user screen size, screen size is a client-side (browser) feature, while KVS is a server-side script. Your theme template instead should instruct browser to load the correct image size using available HTML5 techniques, something similar to this: https://www.w3schools.com/tags/tag_picture.asp Even if we decide to make this as default behavior in the newer theme version, old projects will not get this anyway because we can't update themes along with updating KVS.
  7. It can be done simply with using flags. Right now flags are used to report videos, like DMCA, Not working and etc. But you can create as much flags as you want and use them on your discretion. Flags allow you specify that voting for a flag will deduct tokens from user's balance. Therefore you can use flags to donate your site by creating "Donate 100 coins", "Donate 200 coins" and etc. flags and rendering them in a separate form inside video block.
  8. You can create bugger screenshot size in Settings -> Screenshot formats, then wait for it to be created, then in Website UI -> Theme settings choose the bigger size for video screenshots instead of old size.
  9. This is not needed, because all pagination URLs have canonical URLs pointing to the first page. But if you want to additionally disable it for latest videos pages, you can add the following line: Disallow: /latest-updates/*
  10. It is not easily possible to remove AJAX pagination in default theme. This will require full theme re-done from scratch, e.g. the whole theme navigation approach should be changed. All other themes support switchable AJAX navigation and it can be switched off if needed. But not default theme.
  11. As long as your local PC is available to your server via FTP, you can use it in the same way as other server:
  12. We found that there is an issue that may affect sites in the following situation: This issue only happens with vertical videos. This issue only happens when your theme is limiting access to some videos (e.g. signup to watch a video). Vertical video screenshot will be distorted in this case: Unfortunately we can't put a fix into update, because the fix affects theme CSS which cannot be updated together with KVS. Therefore if this issue affects your project, you will need to manually put this fix into your theme CSS file. Common themes where this could be an issue are: KVS Default Theme and Paysite Theme 1. 1) For KVS Default Theme you need to modify one of these file directly on disk (or FTP), change -white if your theme color is light and choose -metal if you theme color is dark: /static/styles/all-responsive-white.css /static/styles/all-responsive-metal.css Find this style: .block-video .no-player img { position: absolute; left: 0; top: 0; width: 100%; height: 100%; opacity: 0.2; } And add object-fit: contain; into it: .block-video .no-player img { position: absolute; left: 0; top: 0; width: 100%; height: 100%; opacity: 0.2; object-fit: contain; } 2) For Paysite Theme 1 you need to modify one of these file directly on disk (or FTP), change all.css if your theme color is light and choose all-dark.css if you theme color is dark: /static/styles/all.css /static/styles/all-dark.css Find this style: .media-container__join__img { position: absolute; top: 0; left: 0; width:100%; height:100%; } And add object-fit: contain; into it: .media-container__join__img { position: absolute; top: 0; left: 0; width:100%; height:100%; object-fit: contain; } As a result here is how the fixed version looks like:
  13. The mentioned code should be put into the page where you want this block to appear.
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