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Tech Support

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Everything posted by Tech Support

  1. I think the reason is because Ubuntu 22.04 ships with PHP 8.1 in its repositories. KVS doesn't support PHP8 at the moment, and will likely not be changed soon, so easier to maintain Ubuntu 20.04.
  2. Please make sure you are using login names correctly, because starting from 6.0 admin panel login is case-sensitive. If this is not the case please create support ticket. Yes, somebody already reported into the ticket and we are looking into that.
  3. Asked our server administrators, need to wait for their reply. Yes, no problem with that. Unfortunately PHP 8 is not yet supported. You can provide us FTP connection plus MySQL connection and we will install KVS for you. But this is optional, you can just provide license details and we will upload it anyway so that you can install yourself.
  4. Hello: 1) This is a typo, thanks. For now we recommend using Ubuntu 20.04 or Debian 10+. Centos is not recommended, as it has some issues with new server software versions and security. 2) Yes, at the moment KVS player doesn't support this in GUI, but we can add this ASAP if needed. 3) Ultimate theme 1 is a theme provided by 3rd-party vendor, they did some re-design of a default theme. 4) KVS has an audit plugin once installed, will check everything.
  5. It has RSS feeds by default for recent videos, plus for all categories, tags, content sources and models. https://www.kvs-demo.com/rss/
  6. Please create support ticket and post some screenshots what you don't like specifically. First of all we may consider changing it. And another option is that possible to override admin panel styles locally, so that it worked as you want it just for you. Unfortunately the old admin panel was only supporting Desktop devices, and in order to enable support for mobile devices we had to think something about menus and spacing. Same here, please send screenshot in the ticket so that we clearly understand what you mean. Thanks for your feedback, the design is not final and we will adopt it as soon as we have some more details.
  7. Do you mean you want users to be not allowed to delete the uploaded videos? This can be set other way. Please go to Website UI -> Pages and search for My Uploaded Videos block. There you just need to switch off allow_delete_uploaded_videos option.
  8. What is the reason of doing this please? Do you mean you don't want all new videos to be edited by users that uploaded them?
  9. We have to think about it. In many cases videos are marked deleted not only because of DMCA, but due to some other reasons and losing SEO would be a bad idea there. Could be some kind of option added to enable this optionally. This is planned with the new player. You will have to insert multiple related videos on the view video page with different settings. A new list_videos block should be inserted for deleted videos like this: {{if $storage.video_view_video_view.status_id==5}} {{insert name="getBlock" block_id="list_videos" block_name="Related Videos For Deleted"}} {{else}} {{insert name="getBlock" block_id="list_videos" block_name="Related Videos"}} {{/if}} And then configure Related Videos For Deleted with another set of options and same template.
  10. In Settings -> Embed player settings you need to activate "Use poster image of source size" option to force KVS player use the originally uploaded image type.
  11. It is not about tables actually, it depends on your KVS settings with regard to search logic. It can be possible to switch off, or switch on full text search in different parts of KVS.
  12. I think MyISAM is definitely faster than InnoDB with regard to full text search. The main advantage in KVS for using InnoDB is that InnoDB doesn't use full table locking when doing updates. Which is probably not the case with stats_search table.
  13. Please create support ticket then. It is located same as before: Settings -> Personal settings -> Video edit page display mode -> Show player.
  14. Already replied in ticket, this is caused by external security feature such as CloudFlare security, or web server security like mod_security for Apache.
  15. What is the reason for doing this? The video page has some SEO related to the content printed in its page HTML. If remove the content, the SEO will be gone. Please explain what is the benefit of having this.
  16. Just click "Replace filter" instead of "Add to filter" :)
  17. This is not related to design change, and also nothing was changed in this area. Nothing was changed in conversion engine in 6.0 comparing to 5.5.1 :) There is still video preview function:
  18. Please go to Settings -> Embed player settings and switch on "Disable ability to copy embed code to a video" under Additional options.
  19. Please share your feedback in more details, if nobody asks this we will never consider doing this ourselves. If we ruined some common usability patterns we should better know this and consider fixing it. Design is of cause a matter of personal taste, but you can easily remove icons in personal settings. Now the only change would be menu color from orange to dark, but that I would guess can be changed by custom CSS in personal settings.
  20. Here are the feeds: https://kvs-demo.com/admin/videos_feeds_export.php each feed has its own URL with the public interface, e.g. this: https://www.kvs-demo.com/admin/feeds/test/
  21. The button removed, for preview you need to click on the link inside the uploader textfield where filename is displayed. Should get used soon to the new way.
  22. This is not a page. This is KVS feature for exporting feeds (Videos -> Exporting feeds).
  23. We don't have deadlines, not possible to fulfill them. Do you mean with resize option? Yes, this would be possible with the new API as well, as we are planning to extend custom file fields to restrict file types and also have ability to resize them to the desired size.
  24. This was added long ago as a feature, not UI template.
  25. I see what you mean, but this should be replaced with normal emailing feature. Email headers will not be required anymore, they will be auto-populated based on settings. But hard to tell when this feature will find its way into version.
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