Tech Support
-
Posts
1,796 -
Joined
-
Days Won
336
Posts posted by Tech Support
-
-
It looks like you web server is using some predefined HTML file for showing 404 errors, like the one you attached in screenshot. You need to edit this file, it is displayed for all 404 pages.
-
The best way to do this is to find where this error page can be edited in litespeed and added the following code under its head:
<script> window.location = '/'; </script>
This will continue to serve 404 error to bots, while browser users will be redirected to index page.
-
No, unfortunately we don't have resources and time for that. We are only working with KVS improvements.
-
1
-
-
Nginx is not required, and can be replaced with Litespeed. The only question is content protection IF you store content locally. If you store content on CDN, protection is done by CDN, so Nginx is not needed.
As for Memcached, it doesn't make significant difference for KVS. KVS uses 2 level caching system, and Memcached really matters for huge traffic sites. Also it is never a problem to install Memcached if needed. Redis is not supported by KVS.
-
Please create support ticket.
-
1
-
-
Try to remove GA. When Google is testing on mobile, it uses slow 4G emulation and GA matters a lot.
-
2 hours ago, Jim said:
Is this normal, if not or causing the index failure, is there any setting causing it that could be corrected?
This looks to be normal, we also have this and video is indexed with this:
-
10 hours ago, Jim said:
Desktop could be improved but probably not a big problem for index/user experience, but for mobile the performance looks quite disastrous!
This is most likely due to using Google Analytics and advertising from 3rd-parties. kvs-demo.com video pages have 85 on mobile:
-
We don't have any dates, we are still testing PHP8 in new installations, this brought many issues and still coming.
-
These settings at located at your server level. KVS doesn't have yet any settings for emails. We can configure KVS to use 3rd-party email sending service (usually paid like sendgrid.com), in order to do that please create support ticket with your server FTP access and your connection details to 3rd-party emailing service that should be used in KVS. There are no yet setting in KVS admin panel for that.
-
On 2/24/2024 at 10:24 AM, viper said:
Can i use this wp-script wordpress theme?
Sorry, we can't comment as we don't know anything about wordpress themes.
-
Then either the fix is not working, or this fix didn't come to release.
-
Please create support ticket.
-
It is not possible to bypass Cloudflare when uploading. Strange that you have this issue, as huge number of people are using Cloudflare and don't have upload issues. And if it breaks from time to time, you can't tell exactly this is due to Cloudflare as you don't have working test scenario.
-
It is not possible to cut video without processing it.
-
1
-
-
You should not set active required status for formats that you don't want to be created for 100% videos. Required format status means this file must exists for all videos.
If you want to create new formats for new videos, you need to set their status to Active optional and switch on conditionally-optional checkbox.
-
Unfortunately not, KVS doesn't have API for content. The API that exists in KVS for the long time is only for users - create users, give them premium access or tokens.
-
Not possible at the moment, but we have plans to allow configuring this per each grabber.
-
1
-
-
Messages that are starting with "validation.xxx" are not used in templates directly, they are used in block PHP code based on specific rules.
On 2/16/2024 at 12:33 PM, snqke said:it show for me like this
Please create support ticket.
-
For example this:
Title;<iframe src="xxxxx"></iframe>;https://domain.com/screenshot.jpg;123
The fields are as the following:
1) Title
2) Embed code
3) Screenshot
4) Duration
These are 4 minimum fields required to create an embed code video in KVS. Other additional fields (such as categories, tags) can be also used in addition to these 4.
-
3 hours ago, viper said:
How?
Sorry, this is not something we can provide support for. This is standard HTML / CSS task and you can easily google for a how to guide.
3 hours ago, viper said:Why png watermark not clear?
Can't answer such abstract question. May need to see example what you mean by "not clear", so please create support ticket and we will take a look at your situation.
-
1) Yes, this is correct.
2) Typically you can run many KVS sites on a single server, however in some rare cases your server may have a limit of the number of crons / background processes that can be started. Unlike Wordpress, KVS relies on background processes for doing different set of tasks, and there are common cases when 2-5 KVS processes are being executed at the same time. The more projects you have, the more processes will run. But this problem may only occur if you have some cheap virtual hosting, on dedicated server there are no issues with that.
-
1
-
-
No, we don't have such plans at the moment. It is always difficult to make integrations for us, as no time to study 3rd-party docs and etc.
-
Not possible to use SVG as a watermark for videos. For the logo you can just update HTML / CSS layout with your SVG logo.
Redirect All 404 Not Found Pages To Homepage
in Technical Support
Posted
No, due to technical restrictions in KVS code it is still using JPG file extension for WebP images, but this doesn't matter in any way.