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Tech Support

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Posts posted by Tech Support

  1. We will add mass editing / import with nextgen development soon for categorization.

    For models import we studied feasibility of adding such feature and found it is not feasible and can't be implemented in a reliable way.

    There is a custom script that we can provide (please create support ticket for this) which can be used to import / update model data via XML format.

    15 hours ago, freeplaycams said:

    I have also noticed it is quite frustrating every thumbnail has a certain size and the KVS backend does not auto-crop the thumbnails to the correct size and i have to do it manually.

    This should not be true. KVS should crop the uploaded images for models and other categorization.

  2. You can add CSS anywhere where you think it is needed, e.g. inline in <style> elements, directly in HTML tags using style="" attributes, or put it into the global theme CSS file. It doesn't matter and all approaches are working in the same way. If the code is needed to be displayed in all pages, you either need to add it to the global CSS file, or to the <style> tag inside site header (Website UI -> Page components -> include_header_general.tpl).

  3. This is a matter of support, we can't provide support for a website which is divided into multiple servers using some load balancer.

    Our supported solution would be always a requirement that we have access to admin panel on each server. At the moment this is possible with satellites, each satellite has an independent admin panel that we can easily access to do support tasks.

    On 4/26/2024 at 12:16 PM, hbarnetworks said:

    I was just curious if the other solution would work. And adding the main server on top of a distributed file system and letting the webserver server the same filesystem seems to work fine. (ceph or glusterfs). The only thing stopping me right now is the licensing. What if I just purchase the licenses for every frontend server that I have?

    The problem here is not the licensing (since you have purchased satellites this is fine), but we don't have any experience with distributed filesystems and thus we are not able to provide support. If you start using something like this, you should consider to be on your own for supporting this.

    On 4/26/2024 at 12:16 PM, hbarnetworks said:

    Running 3 seperate crons adding unessecary CPU and IO cycles.

    Satellite crons are lightweight, they just sync settings from the primary server and do some administrative tasks (such as cache cleanup). And they are executed each on a separate server.

    On 4/26/2024 at 12:16 PM, hbarnetworks said:

    Is there any development roadmap where this is addressed? I am at a point where I need 2 more webservers and going through 5 different webservers just to see if my js file has updated is going to be a nightmare.

    There is no any roadmap for this, this is needed for max 10 projects, while there are many other things that are needed for the rest 5000+. Our choice where to put effort is obvious here.

    Syncing website changes to all satellites can be easily automated with some simple shell script and rsync. There is a backup plugin which creates daily backups into tar.gz archive. Each backup contains /website directory, which can be copied to all satellites in order to sync any changes in configuration. You can have a cron script, which will check for new backups in backup directory and then sync the contents of /website subdirectory to all satellites. This will happen automatically on daily basis. Or if you need to manually initiate the sync, you can manually create a theme backup in the plugin to have the new archive synced to all satellites. We think this concept should work well.

    • Like 1
  4. 6 hours ago, Mich said:

    Now, try this on a KVS site other than the demo. If we remove the slash, it either leads to a 404 not found page or show homepage.
    I haven't investigated why yet, but I have tried it on a clean version of 6.2.1, and it still happens.

    This only happens if you don't use Apache. The Apache rewrite rules we provide do some automatic adjustments, but these are not available in Nginx set of rules.

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