Tech Support
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Everything posted by Tech Support
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It is not possible.
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Web player cannot play MKV files.
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How do I get the trailing / on the end of embed codes?
Tech Support replied to drastic's topic in Technical Support
Embed codes do not need trailing slash at the end, there might be something else. Please create support ticket. -
Please check with their support about where to put their code. Typically 3rd-party popunders are installed in header or footer.
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Up to you.
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This is normal, URLs are urlencoded, and even when you see in browser's address line some non-latin characters, this is because browser tricks you for human-readable display. The internal URL representation is like you see in KVS sitemap.
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1) I think this is because KVS considers 1Mb = 1024 * 1024 bytes, while Cloudflare thinks 1Mb = 1000 * 1000 bytes. 2) Screenshots are always stored on primary server, screenshots do not support multiserver feature in KVS.
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I don't think this would be possible. FFmpeg should have the ability to bundle subtitles into video as a track, but there is not way from KVS to feed the subtitles file into ffmpeg, unless you want to include the same subtitles into every video and can specify global hardcoded filename into ffmpeg options
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Please see Popunder Advertising section in this article.
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Cloudflare returns 400 error when trying to access video file. Looks to be configuration issue at their end.
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Using external urls for pics of models and Previews
Tech Support replied to Twist's topic in Technical Support
In admin panel you can enable them in Settings -> Customization. -
The HTML title is displayed in header template like this: <title>{{$page_title|mb_ucfirst|default:$lang.html.default_title}}</title> You can try to replace mb_ucfirst with ucwords function: <title>{{$page_title|ucwords|default:$lang.html.default_title}}</title> But I think it doesn't support non-latin characters.
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Not possible to have 2factor auth in admin panel for now. To prevent sharing user passwords please go to Website UI -> Global blocks and open logon block for editing, there you can find options about banning users. However, using IP is not a good idea, since some users may have dynamic IPs and they can't use your site then.
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Yes, you can move the files and adjust paths in these places: 1) /admin/include/setup.php 2) Settings -> Storage servers (for all local storage servers) 3) Settings -> Conversion servers (for all local conversion servers) 4) Plugins -> Project backup Also in the main project's .htaccess file I think you need to change this line: RewriteBase / to this: RewriteBase /something
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Add a feature on the Screenshot page (request)
Tech Support replied to longsack's topic in Business Discussion
This is not needed, since you can enable showing screenshots on the main video editor. There you can specify categories and tags also. -
Yes, they will be displayed in random order if there are not filters like category or device.
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Access to future updates is subject to your access period, you can see it in your customer zone. Meanwhile this feature will not be added in the near future, we are still long way to implement this.
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KVS doesn't fully support subtitles at the moment. One of the customization option that we provide is to ability to specify either subtitles file URL in a custom field, or subtitles file contents in a custom field. And then it is possible to customize template to show subtitles from this file.
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This is currently not supported, will be added in future with the nextgen code implementation.
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You can use CSS text-transform property to capitalize text: https://developer.mozilla.org/en-US/docs/Web/CSS/text-transform
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Using external urls for pics of models and Previews
Tech Support replied to Twist's topic in Technical Support
You can use model custom fields to specify URL for pictures there, and then modify template in order to show picture from a custom field. -
A solution for what?
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Please create support ticket.
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Without conversion where i have to upload?
Tech Support replied to viper's topic in Technical Support
Into one of the Format "XXX" based on which file quality you upload.- 1 reply
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Technically possible, added to our todo list.
