Tech Support

Grabber can grab screenshot, which you can choose in grabber settings. We don't know, please create support ticket.

We have removed the posts. Do you mean you don't see redirect when you try to open your old URL style as /videos/....? This is not normal if true. It might be many factors that influence this. I'm 100% confident this is done by AI, and nobody in Google understands how it decides which page is main video content, and which is not. They have fed it with millions of video pages and told this is main video content. And then again millions of other pages and told this is not main video content. Then AI analyzed everything possible and decided that main video content should be likely located on the URL that contains /video/ in it. Then it is more likely main video content if its H1 tag contains "Video" word. Then it may be even more likely if a <title> tag contains "Video" word. There should be other dozen of factors, like video player position relative to overall page, the amount of other content on the page and some more, could be even colors used in design. Now you should prove to Google AI that your pages are likely main video pages, so you should try adding more similarities with other video pages. But nobody knows which ones. For KVS default theme we found that it is only required to rename /videos/ to /video/. But we still have like 1300 pages for kvs-demo.com that are still not re-indexed after the change, and they are still marked as the issue.

What do you mean by this?

You need to check if the redirect is actually working or not. For example on our demo site you can try old URL (which contains /videos): https://www.kvs-demo.com/videos/173/beyonc-suga-mama/ and then it should open the one with /video/ instead in your browser address line: https://www.kvs-demo.com/video/173/beyonc-suga-mama/ If this is working for your site, then your redirect is working and your rewrite URLs are correct. If redirect rules are not correct, you will see that URL with /videos/ is still opening in your browser without any redirect.

It is not possible.

Web player cannot play MKV files.

Embed codes do not need trailing slash at the end, there might be something else. Please create support ticket.

Please check with their support about where to put their code. Typically 3rd-party popunders are installed in header or footer.

Up to you.

This is normal, URLs are urlencoded, and even when you see in browser's address line some non-latin characters, this is because browser tricks you for human-readable display. The internal URL representation is like you see in KVS sitemap.

1) I think this is because KVS considers 1Mb = 1024 * 1024 bytes, while Cloudflare thinks 1Mb = 1000 * 1000 bytes. 2) Screenshots are always stored on primary server, screenshots do not support multiserver feature in KVS.

I don't think this would be possible. FFmpeg should have the ability to bundle subtitles into video as a track, but there is not way from KVS to feed the subtitles file into ffmpeg, unless you want to include the same subtitles into every video and can specify global hardcoded filename into ffmpeg options

Please see Popunder Advertising section in this article.

Cloudflare returns 400 error when trying to access video file. Looks to be configuration issue at their end.

In admin panel you can enable them in Settings -> Customization.

The HTML title is displayed in header template like this: <title>{{$page_title|mb_ucfirst|default:$lang.html.default_title}}</title> You can try to replace mb_ucfirst with ucwords function: <title>{{$page_title|ucwords|default:$lang.html.default_title}}</title> But I think it doesn't support non-latin characters.

Not possible to have 2factor auth in admin panel for now. To prevent sharing user passwords please go to Website UI -> Global blocks and open logon block for editing, there you can find options about banning users. However, using IP is not a good idea, since some users may have dynamic IPs and they can't use your site then.

Yes, you can move the files and adjust paths in these places: 1) /admin/include/setup.php 2) Settings -> Storage servers (for all local storage servers) 3) Settings -> Conversion servers (for all local conversion servers) 4) Plugins -> Project backup Also in the main project's .htaccess file I think you need to change this line: RewriteBase / to this: RewriteBase /something

This is not needed, since you can enable showing screenshots on the main video editor. There you can specify categories and tags also.

Yes, they will be displayed in random order if there are not filters like category or device.

Access to future updates is subject to your access period, you can see it in your customer zone. Meanwhile this feature will not be added in the near future, we are still long way to implement this.

KVS doesn't fully support subtitles at the moment. One of the customization option that we provide is to ability to specify either subtitles file URL in a custom field, or subtitles file contents in a custom field. And then it is possible to customize template to show subtitles from this file.

This is currently not supported, will be added in future with the nextgen code implementation.

You can use CSS text-transform property to capitalize text: https://developer.mozilla.org/en-US/docs/Web/CSS/text-transform

You can use model custom fields to specify URL for pictures there, and then modify template in order to show picture from a custom field.