Tech Support

If you want to show for the current user (the user that is logged in), then you should use the value from user's session: $smarty.session.is_trusted {{if $smarty.session.is_trusted!=1}}Not trusted{{else}}Trusted{{/if}}

Log4j is Java library, KVS is using PHP. We are not affected by this issue.

You can render it like this: {{if $data.is_trusted!=1}}Not trusted{{/if}}

KVS can work on Cpanel also. And our server setup service can also be used with Cpanel. But typically as Cpanel is a paid software, it is mostly used on managed servers, that don't need server setup service from us. We used VestaCP (and now we are using FastPanel instead) because it is free.

{{$data.is_trusted}} should work inside member_profile_view block template. {{$data.not_trusted}} - there is no such variable.

You first need to create new WebP format in Settings -> Screenshot formats. It is not possible to "switch" old format from JPG to WebP, you need to create a new format for WebP. And it is not possible for now to completely delete JPG format, it is still required.

Please note that according to our ToS the installation may take up to 3 business days (1 business day in most cases). Business days are Monday - Friday. If you created support ticket and you didn't get any response, please check your spam folder, or login directly to our ticket system to check its status online: https://www.kernel-scripts.com/support/ If your ticket is still in open status and was not replied, please specify its ticket ID.

There are 2 ways: 1) Disable some flags to show alerts on start page. Go to Categorization -> Flags -> Edit the needed flag and disable alert option. Also you can change that alert is displayed after bigger number of this flags for the same video. 2) Reset flags for these videos. Click to alert message on start page and it will display videos list filtered by this flag. Then choose Batch actions -> Mass edit filtered videos and in mass edit GUI reset flags. Or you can even reset all flags in all videos by choosing Batch actions -> Mass edit all videos.

Please create support ticket, it is not possible to say what could be wrong, there are no known bugs in this area.

Sorry, we are kind of overloaded with existing features and other things, I think this is something we don't want to look into. This doesn't sound like something really needed by KVS customers. And we have a huge list of other things asked many times.

This is what should actually happen. No, videos on deactivated groups can be played normally. Group status only affects if new videos will be put on this group or not.

Yes, deactivating server groups is not affecting visitors. KVS in general will never allow to have a situation when something is not working (e.g. when server groups have videos these videos will stop working).

You can deactivate any server group to prevent it from being used in new videos.

In Settings -> Content settings you can choose the default storage group for all new videos. You can choose random option there, and do not specify anything in import data. So KVS will randomly pick a storage group for all imported videos.

Hello, we can enable SMTP service by customization, please contact KVS support.

Yes, this is exactly why it takes so long to push it forward, many things need to be completely re-done.

Yes, we are working with admin panel now and will post screenshots and other information soon. We did not yet consider dark theme, but could be possible.

Our latest feature poll shows that customers are more interested in other features, please check it here: Another reason is that this year we started nextgen implementation, and we don't want to add new features using the old code, test them, then again spend time to move these features to nextgen and test them again.

Please create support ticket and provide example where it is not working as expected.

In our test env we use these ffmpeg options for GIF: -r 15 -f gif Basically it says 15 frames per second and no much else you can configure for GIF files.

For now we are not planning to work with this feature.

No, not yet.

This error means that remote conversion server is not able to DOWNLOAD (not UPLOAD!) source file from the primary server. This error happens because remote conversion servers are by default configured to asynchronously download source files from primary server for processing, and this allows paralleling file transfer when processing videos. In your case, remote converter fails to download big source files either due to unstable network connection, or to wrong network configuration when small timeouts are configured. The solution for this is: 1) Either locate and eliminate networking issue. 2) Change conversion server options in KVS admin panel to disallow this conversion server to download source files from primary server. In this case files will be pushed via FTP.

Just to make it clear, we are actively working on 5.6.0, we just didn't post any updates yet. We are working on a huge feature (not HLS again), but it will definitely be highly welcomed by every KVS user. We will post an update as soon all the main things are finalized.

This can be done via alias license: https://www.kernel-video-sharing.com/en/services/#aliases However it requires open source code to be functional.