Both remote conversion servers are returning errors

[Helmuts DNMUM.com]

Good morning,

On one of the KVS site' s both remote conversion servers did run just fine, today these are returning errors. No system changes have been done. scr: 

 

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The same conversion servers (both of them) continue working like a charm on another kvs website.

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What would be the most common issue, please?

Or, shall I just go through the list mentioned at the Troubleshooting section at How to add remote conversion server in KVS?

 

Thank you in advance, Helmuts

 

[Helmuts DNMUM.com]

enabled debug, the system can't find some file:

 

could you suggest where to look in next, please? tx

[Helmuts DNMUM.com]

[Update]

Added new folders on conversion servers "/conversion2", created new corn jobs and added new conversion servers at the kvs dashboard (used the same servers and the same FTP users).

 

All good now.

.. magic

 

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p.s. what are the best approaches for the hosting companies working with kvs clients on getting some basic support from kvs within reasonable expected time? emails, tickets, or something else? tx

Edited April 7, 2023 by Helmuts DNMUM.com

[Tech Support]

This could happen if FTP account details changed and home directory for FTP user started to go to another location.

On 4/7/2023 at 2:41 PM, Helmuts DNMUM.com said:

p.s. what are the best approaches for the hosting companies working with kvs clients on getting some basic support from kvs within reasonable expected time? emails, tickets, or something else? tx

Support tickets are higher priority than forum.