Jump to content

5.3.0 update issue


Recommended Posts

Maybe answer support tickets? This is by far the worst thing I've never experienced. My site is completely offline and my tickets have been ignored for hours...maybe have a automation update? Or advise customers to open support tickets when updating because your guide just downed my site.

Link to comment
Share on other sites

Sorry, we don't have 24/7 support available, so we can't guarantee fast support around the globe.

Please note that you performed update incorrectly and we had 2 warnings about this.

1) Warning in the update plugin:


2) Warning on the forum update instruction page:



There is no way KVS can protect from using sync function in your FTP client, like KVS cannot prevent you from just deleting all KVS files.

Luckily, this happened only few times and luckily in your case the one who did this noticed something wrong and stopped deleting files. Because if they didn't stop it, they would delete all content without ability to restore it.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...