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5.3.0 update issue


xxbrits
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Maybe answer support tickets? This is by far the worst thing I've never experienced. My site is completely offline and my tickets have been ignored for hours...maybe have a automation update? Or advise customers to open support tickets when updating because your guide just downed my site.

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Sorry, we don't have 24/7 support available, so we can't guarantee fast support around the globe.

Please note that you performed update incorrectly and we had 2 warnings about this.

1) Warning in the update plugin:

kvs_update_plugin.thumb.png.77c0d1bc579e6a4b0cef8257ffa71479.png

2) Warning on the forum update instruction page:

forum_warning.thumb.png.5b25ceed508300b676e131674d841c10.png

 

There is no way KVS can protect from using sync function in your FTP client, like KVS cannot prevent you from just deleting all KVS files.

Luckily, this happened only few times and luckily in your case the one who did this noticed something wrong and stopped deleting files. Because if they didn't stop it, they would delete all content without ability to restore it.

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