Domanso Media Posted February 24, 2023 Share Posted February 24, 2023 Please direct me to where in the settings I can set trailers to be played for a selected video that has access level set to premium if a trailer is available otherwise the standard timeline screenshot is to be displayed. Thank you. Quote Link to comment Share on other sites More sharing options...
Tech Support Posted February 27, 2023 Share Posted February 27, 2023 The formats that are played inside player are configured in Settings -> Player settings. Normally you will have the same settings for different user types (e.g. guests, premium). But if you want them to be rendered differently for different types of users, you have to override player settings for specific user type, this can be done from the top of player settings editor: Quote Link to comment Share on other sites More sharing options...
Domanso Media Posted March 1, 2023 Author Share Posted March 1, 2023 It's not based on if the user is a premium user but if the video is set to access level premium. Currently it displays screenshots with a call to action to become a premium member. I would like, if a trailer has been created for the video upload in question, to play the trailer; if a trailer has not been created then display the current template for premium videos that come with the default theme. Quote Link to comment Share on other sites More sharing options...
Tech Support Posted March 3, 2023 Share Posted March 3, 2023 I see, you can change the global access level of premium videos in Settings -> Memberzone settings. Quote Link to comment Share on other sites More sharing options...
Domanso Media Posted March 9, 2023 Author Share Posted March 9, 2023 Right but what I need is for trailers to be played for premium videos. Quote Link to comment Share on other sites More sharing options...
Tech Support Posted March 9, 2023 Share Posted March 9, 2023 Do you mean video type = "premium", or video access level = "premium"? Quote Link to comment Share on other sites More sharing options...
Domanso Media Posted March 10, 2023 Author Share Posted March 10, 2023 Video Access Level = Premium Quote Link to comment Share on other sites More sharing options...
Tech Support Posted March 10, 2023 Share Posted March 10, 2023 Ah yes, there are no settings for that, the only way to show trailer in this case is to modify video_view template. Please create a support ticket, we will help you with this. Quote Link to comment Share on other sites More sharing options...
Domanso Media Posted March 12, 2023 Author Share Posted March 12, 2023 Ok, thank you. I will submit a ticket after the weekend. Quote Link to comment Share on other sites More sharing options...
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