Desarrollo Web Posted June 15, 2022 Share Posted June 15, 2022 Hi, we've received 2 account removal requests. Can we approve them? What implications does it have? Is there any caveat on approving them? SHould this be set to automatic? Quote Link to comment Share on other sites More sharing options...
Tech Support Posted June 15, 2022 Share Posted June 15, 2022 By default KVS doesn't allow users to remove their account automatically. This is done because of mainly SEO factor, for example you have a user who uploaded 100s of videos that receive SEO traffic and anyway popular with other users. And if this user wants to remove their account, then the videos should also be removed. So KVS allows users to request their account to be deleted, and then you need to decide this manually. If these users do not have any content uploaded, or you simply don't care - just remove their accounts from admin panel and that's it. If these users have some videos uploaded, you may want to move these videos to other user's account, just to not lose them from your site. It is also possible to configure that users can delete their accounts automatically with all content without your consent, or they can only automatically delete their accounts if they don't have any content uploaded. This can be configured in Website UI -> Global blocks -> Delete Profile Form parameters. Quote Link to comment Share on other sites More sharing options...
Desarrollo Web Posted June 22, 2022 Author Share Posted June 22, 2022 Excellent thanks. However, we don't have a Delete Profile Form in Global blocks. Quote Link to comment Share on other sites More sharing options...
Tech Support Posted June 23, 2022 Share Posted June 23, 2022 Could be your theme is custom and this block is not among global blocks. Then please search for member_profile_delete block in Website UI -> Pages. You should have this block somewhere, otherwise you wouldn't receive profile removal requests... 1 Quote Link to comment Share on other sites More sharing options...
Desarrollo Web Posted July 29, 2022 Author Share Posted July 29, 2022 Funnily enough we don't have that block. But we've deleted the users so we can close the ticket. Quote Link to comment Share on other sites More sharing options...
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