Desarrollo Web Posted May 3, 2022 Share Posted May 3, 2022 Hello, we have a Premiu site with premium users. A user has told us he can't download videos. We've checkd with a test user and it is true, we receive: Access denied / Only Premium members can access this video file (errno 5) However, the test user is Premium (infinite access time) and the video formats all have the settings : - Access Level: Premium users - Enable ability to download: checked. We can't find the cause of the problem. Audit plugin gives no video format error for those formats. Quote Link to comment Share on other sites More sharing options...
Tech Support Posted May 4, 2022 Share Posted May 4, 2022 Please create support ticket with more details (site, user access). 1 Quote Link to comment Share on other sites More sharing options...
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