wanfeng2298 Posted August 30 Share Posted August 30 What are your working hours, I always have to wait for a long time to submit a work order, I'm not sure if you're off duty or not, I've had problems with my website, and every time it takes a long time to reply! Quote Link to comment Share on other sites More sharing options...
Tech Support Posted August 31 Share Posted August 31 Our working hours are in Central European timezone. Quote Link to comment Share on other sites More sharing options...
wanfeng2298 Posted September 1 Author Share Posted September 1 I see, so what time is the CET to what time, so I'll submit the work order at the right time. Quote Link to comment Share on other sites More sharing options...
Tech Support Posted September 2 Share Posted September 2 It doesn't mean that we only work with tickets all the time and reply as soon as they are arrived. We also have to work with development activities. Our support is provided by developers in pauses between other work. All tickets are usually replied by the end of working day, unless they need some investigation that may be postponed for the next day. Quote Link to comment Share on other sites More sharing options...
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